We advise ordering early to ensure your parcel doesn't get held up in the Christmas rush.
Wednesday 20th December: Royal Mail Standard Delivery - £4.50
Thursday 21st December: Royal Mail 24 Hour Delivery - £5.95
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Royal Mail International Delivery - £35
Australia & New Zealand Delivery is expected within 5-7 working days.
Complete tracking with Royal Mail.
Royal Mail will email / text your delivery window on the morning of delivery.
*Please be aware that shipments to Australia & New Zealand can encounter customs and import duties.
All purchases made on or after the 1st December will have extended returns up until Friday 5th January.
Unfortunately, we currently do not offer gift receipts for any of our online purchases. However, if a gifted item is returned for a refund, we will make sure that the refund is processed to the original payment method. We understand the importance of gifts and will make sure to provide the buyer with a confirmation email once the refund is processed.
If you're not entirely satisfied with your purchase, don't worry! We've got you covered with our returns service via Royal Mail.
They make it simple and easy to return your purchase.
Royal Mail can now collect your parcel right from your doorstep, making the process even more convenient. If you would like to return your order, please simply follow the steps below:
1) Complete the returns form enclosed with your order indicating the item/s you are returning. Place the completed form inside your package. If you are returning items from two orders in one parcel, please make sure the paperwork for each order is enclosed, stating which items are being returned from each order.
2) Attach the Royal Mail returns label (which can be found in your delivery parcel) visibly on to the front of the package (be sure to remove any previous address information).
3) Take your parcel to your local Post Office or you can now arrange a free collection from your home address by visiting https://send.royalmail.com/collect/youritems.
You will need your order number (no letters) to book your collection.
If you return your parcel via the post office, please obtain a free proof of postage receipt*.
*Please ensure you keep any Proof of Postage safe until we have confirmed your refund has been processed, as the items remain the customers property until they are received by Kate Barton. Once your return has been processed, we will send you a confirmation email.
Please note: refunds can take up to 21 days to be received from the date of posting your return, which includes bank processing times.
We no longer offer exchanges. Please return your order for a refund and re-order the item(s) you would like.