Delivery & Returns

How long will delivery take?

We have two delivery services with Royal Mail. 24hr delivery which is £.4.35 and 48hr delivery which is £3.35. However due to Covid, delivery times might vary which is out of our control. We are currently only delivering to the UK, however it won't be long before we will ship abroad.  

How do I return my order?

Sometimes, of course, it happens that a garment doesn't fit or isn't what you expected. So we offer a free 30 day return policy. Please use our sticky returns label, securely fasten and return the 
 item(s), which must be unused and undamaged, with all labels and original packaging remaining. 
NOTE: It will take approx 10/14 days for refunds to reach your account. Please contact us if you have any queries about this - hello@katebarton.co.uk 

Can I exchange my order?

Yes, you are able to exchange using your returns form. Please clearly state what you'd like to exchange on the form.

Claims

Should you receive a faulty product, please contact us by email: hello@katebarton.co.uk as soon as possible and provide a detailed description of the fault and a photo showing the fault. We will get back to you with information on how to procced.

Covid Update

Due to Covid-19, delivery may be slower than usual. 

PROCESS MY RETURN