PROCESS MY RETURN

Delivery & Returns

How long will delivery take?

We have two delivery services with Royal Mail. 24hr delivery which is £.4.35 and 48hr delivery which is £3.35. However due to Covid, delivery times might vary which is out of our control. We are currently only delivering to the UK, however it won't be long before we will ship abroad.  

How do I return my order?

Sometimes, of course, it happens that a garment doesn't fit or isn't what you expected. So we offer a free 14 day return policy. If you would like to make a return. Please click here to generate you Free Returns Label with Royal mail. You are able to show the generated QR Code at your local post office and they'll print you a lable, or you can Print and attach label to your parcel yourself. 
NOTE: It will take approx 10/14 days for refunds to reach your account. Please contact us if you have any queries about this - hello@katebarton.co.uk 

Can I exchange my order?

Yes, you are able to exchange using your returns form. Please clearly state what you'd like to exchange on the form.

Claims

Should you receive a faulty product, please contact us by email: hello@katebarton.co.uk as soon as possible and provide a detailed description of the fault and a photo showing the fault. We will get back to you with information on how to procced.

Covid Update

Due to Covid-19, delivery may be slower than usual.