ALL RETURNS

 

Delivery & Returns

How long will delivery take?

UK & Northern Ireland
We have one delivery service with Royal Mail which is 2-3 day delivery - for £3.50. 

NOTE, all orders that are placed after 4pm on a Friday will be processed and sent out on Monday morning, this includes orders using our 24 hour delivery option. We are currently only delivering to the UK and USA, however it won't be long before we will ship to Europe and further afield.

How do I return my order?

Sometimes, of course, it happens that a garment doesn't fit or isn't what you expected. UK & Northern Ireland we offer a free 14 day return policy. If you would like to make a return, please email hello@katebarton.co.uk and they will be able to assist you with your return. Once you have your free returns label, you are able to show the generated QR Code at your local post office and they'll print you a label, or you can print and attach the label to your parcel yourself.   

NOTE: It will take up to 21 days for refunds to reach your account. Please contact hello@katebarton.co.uk to advise our customer services team of your return.

The address for the return is FAO: Kate Barton Returns USA, Packit Group, Parc Ferryman, Newbridge Road Industrial Estate, Pontllanfraith, Blackwood, NP12 2XF, Wales, UK.

Please obtain a proof of postage and tracking for your return to us. Please contact hello@katebarton.co.uk to advise our customer services team of your return.  

Can I exchange my order?

UK & Northern Ireland Yes, you are able to exchange using your returns form. Please clearly state what you'd like to exchange on the form. Please contact hello@katebarton.co.uk to advise our customer services team of your exchange. USA – unfortunately we are unable to process exchanges at this time.   

Claims

Should you receive a faulty product, please contact us by email: hello@katebarton.co.uk as soon as possible and provide a detailed description of the fault and a photo showing the fault. We will get back to you with information on how to proceed.

Covid Update

 Due to Covid 19 - on some occasions, delivery may be slower than usual.