If you are not entirely happy with your order, we are here to help. All items must be returned within 14 days of receipt of your order with the returns note enclosed. All items must be unused, new and in the original packaging, with all Kate Barton tags attached. Please note, we cannot accept returns if the piece is marked in any way (make-up stains are a common culprit). These sadly make the garment unsellable and in an effort to reduce waste, we are unable to accept these items. We hope you understand our position on this.

Once we have received your return (and the item has been sent back in line with the Kate Barton returns policy), we will process your refund within 14 days of receiving your returned items. 

Please note: refunds can take up to 21 days to be received from the date of posting your return, which includes bank processing times.

Please note: the shipping fees and certain duties & taxes are non-refundable. 

We appreciate that online shopping in itself requires delivery which has an impact on the environment. In an effort to negate some of this impact, we look to encourage conscious returns by charging a small fee for returns. Our feeling is that a free returns service fails to make some customers stop and think about the environmental cost of returned items. We charge £2.50 for all domestic UK and Northern Ireland returns. This is the cost we incur for each return and this cost is simply passed on.Once your return has been processed, we will send you a confirmation email. 

Please note: items included in our sale are subject to further reductions. We are unable to reimburse the difference in the sale price. In order to make the most of the discount, please return the full price item for a refund and repurchase the item at the sale price. 

1. Complete the paper returns form that was included in your parcel, indicating
the item/s you are returning. Place the completed form inside your parcel. 

2. Click HERE to start your return and enter your order number and email
address used to place your order.

3. Select what items you’d like to return and the reason why. This helps us
improve to make sure you love your next purchase.

4. Choose your returns method:
 Royal Mail Drop-off (print at home): a returns label will be emailed to you that
you can print and affix to the outside of your parcel.

 Royal Mail Drop-off (QR code): paperless option, you will be emailed a QR
code that you can take to your local Post Office and they will print the label for
you.

5. Your parcel is now ready to be taken to your local Post Office. If you opted for
the Royal Mail option, you can arrange a free collection by clicking HERE.

You will need your order number (no letters) to book your collection.
If you return your parcel via the post office, please obtain a free proof of postage receipt*.

Once your return has been processed, we will send you a confirmation email.  

Please note: refunds can take up to 21 days to be received from the date of posting your return, which includes bank processing times.

Currently all international returns are to be organised and paid for by the customer with your local courier service to send back to our warehouse. 

We are currently working on a more streamlined approach to International returns and look forward to introducing this soon. 

Please contact hello@katebarton.co.ukto advise our customer services team of your return. Please obtain a proof of postage and tracking for your return to us.

*Please ensure you keep any Proof of Postage safe until we have confirmed your refund has been processed, as the items remain the customers property until they are received by Kate Barton. Once your return has been processed, we will send you a confirmation email.
 
The address for the return is: White Glove Fulfilment, Unit 7 Birch, Kembrey Park, Swindon, SN2 8UU

Please note: refunds can take up to 21 days to be received from the date of posting your return, which includes bank processing times.

All items must be returned within 14 days of receipt of your order with the returns form enclosed. All items must be unused, new and in the original packaging, with all Kate Barton tags attached. 

Returns received outside of the 14 day time period may be accepted by Kate Barton at their discretion, may be returned back to the customer or refunded as online credit.

We are unable to cancel your order once payment has been confirmed - in this instance, we request that you return your order using the instructions above.

Please email hello@katebarton.co.uk for any queries.

We are able to provide a full refund or complimentary mending service for any items purchased within a period of 6 months that are deemed to be faulty by Kate Barton.

We conduct a thorough inspection of all our garments before shipping, making sure they are of the highest possible standard. 

If you have received a product that has a manufacturing fault, please contact us right away. We'll be more than happy to help and find you a replacement. 

Examples of wear and tear are item(s) that are returned marked, stained or with any snags, perfume smell, incorrect washing etc).

We do not offer exchanges. Please return your order for a refund and re-order the item(s) you would like.

Unfortunately, we do not offer gift receipts. Please contact us for more information.