If you are not entirely happy with your order, we are here to help. All items must be returned within 14 days of receipt of your order with the returns form enclosed. All items must be unused, new and in the original packaging, with all Kate Barton tags attached.
Please note, we cannot accept returns if the piece is marked in any way (make-up stains are a common culprit). These sadly make the garment unsellable and in an effort to reduce waste, we are unable to accept these items. We hope you understand our position on this.
Once we have received your return (and the item has been sent back in line with the Kate Barton returns policy),
we will process your refund within 14 days of receiving your returned items.
Please note: refunds can take up to 21 days to be received from the date of posting your return, which includes bank processing times.
Please note: the shipping fees and certain duties & taxes are non-refundable.
We appreciate that online shopping in itself requires delivery which has an impact on the environment. In an effort to negate some of this impact, we look to encourage conscious returns by charging a small fee for returns. Our feeling is that a free returns service fails to make some customers stop and think about the environmental cost of returned items. We charge £2.50 for all domestic UK and Northern Ireland returns. This is the cost we incur for each return and this cost is simply passed on.
Once your return has been processed, we will send you a confirmation email.
Please note: items included in our sale are subject to further reductions. We are unable to reimburse the difference in the sale price. In order to make the most of the discount, please return the full price item for a refund and repurchase the item at the sale price. This will be deducted from your refunded amount.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you've received the wrong item, so that we can correct it.
Gift Cards
We are able to offer refunds on gift cards.
Exchanges
We are unable to offer exchanges, please return your order, and place a new order.
